{"id":1238,"date":"2015-02-04T09:40:45","date_gmt":"2015-02-04T14:40:45","guid":{"rendered":"http:\/\/lakeoconeedentalblog.com\/?p=1238"},"modified":"2015-02-04T09:40:45","modified_gmt":"2015-02-04T14:40:45","slug":"puttin-on-the-ritz","status":"publish","type":"post","link":"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/","title":{"rendered":"Puttin’ on the Ritz"},"content":{"rendered":"

By Dr. David Bradley<\/strong><\/p>\n

\"ritz-carlton-logo-polished\"<\/a>New Year\u2019s Day came and went, and left a lot of challenges in its wake. During the very first week of January, our office team experienced a really hard day. One of our assistants called out first thing in the morning due to a death in the family. \u201cAlright,\u201d we thought to ourselves, \u201cwe can still get through the day.\u201d But then we arrived at the office and discovered our computer network was down. Now normally I\u2019m the in-house IT guy, but when I couldn\u2019t figure out what was causing the problem, we had to bring in the experts. Two hours later, it was up and running, but sporadically. And because our office is entirely based on electronics, we were essentially flying blind. \u201cOkay,\u201d we thought, \u201cthis is a challenge, but we can still survive.\u201d Of course, Murphy\u2019s Law was in full effect that day, and as we gathered together for our morning huddle, yet another assistant called in to say she wouldn\u2019t be making it to work. There we were; down two team members, down on the computer network, and down on our luck. \u201cWell,\u201d we thought to ourselves, \u201cnow what?\u201d<\/p>\n

Fortunately, we\u2019re incredibly blessed to have such a fantastic and hard-working team. They rallied together right away and got through the (granted, hectic) day without any major wrinkles. We didn\u2019t have to reschedule any of our patients, and, if you happened to come in that day, you probably didn\u2019t even notice anything was wrong. Patti and I were so proud to see our team join forces the way they did to take on the day and turn a potentially disastrous situation into \u201cno big deal.\u201d It was especially rewarding for us to watch our rigorous hiring and training efforts pay off! In the past, we\u2019ve struggled to find the right people for our practice. Right now we\u2019ve got the A-Team of dental offices, and we wouldn\u2019t have it any other way.<\/p>\n

In fact, because our practice is right next to a Ritz-Carlton, we tend to see a lot of Ritz employees. And it\u2019s not uncommon for them to comment, \u201cYou guys are just like us!\u201d — meaning that we treat our guests, our employees, and our office the same way they treat theirs. If you\u2019ve ever stayed at a Ritz, you know exactly what I\u2019m talking about. Their staff members abide by the Gold Standard: \u201cthe genuine care and comfort of [their] guests is [their] highest mission.\u201d They pledge to provide the finest personal service and facilities for their guests, and to fulfil even the unexpressed wishes of their patrons. On top of that, they\u2019ve nailed down the three steps to providing unmatchable customer service: 1. A warm and sincere greeting. 2. Anticipation and fulfillment of each guest\u2019s needs. 3. A fond farewell.<\/p>\n

Sound familiar? We never intended to take a page from the Ritz-Carlton\u2019s employee handbook, but we\u2019re glad we do! We love hearing that our practice is comparable to the Gold Standard of hospitality, and the fact that we hear those things from the Ritz Carlton employees themselves just makes it all the sweeter. When we first started this practice, we promised ourselves that our patients would always come first and that we would do everything within our power to ensure their health and happiness. Seventeen years later, not much has changed!<\/p>\n

Thank you to our amazing team for upholding the Gold Standard even in the most difficult of times, and thank you to our patients for continuing to give us a reason to stay gold. We couldn\u2019t do it without you!<\/p>\n","protected":false},"excerpt":{"rendered":"

By Dr. David Bradley New Year\u2019s Day came and went, and left a lot of challenges in its wake. During the very first week of January, our office team experienced a really hard day. One of our assistants called out first thing in the morning due to a death in the family. \u201cAlright,\u201d we thought […]<\/p>\n","protected":false},"author":4,"featured_media":1256,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,6],"tags":[],"yoast_head":"\nPuttin' on the Ritz - Lake Oconee Dental Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Puttin' on the Ritz - Lake Oconee Dental Blog\" \/>\n<meta property=\"og:description\" content=\"By Dr. David Bradley New Year\u2019s Day came and went, and left a lot of challenges in its wake. During the very first week of January, our office team experienced a really hard day. One of our assistants called out first thing in the morning due to a death in the family. \u201cAlright,\u201d we thought […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/\" \/>\n<meta property=\"og:site_name\" content=\"Lake Oconee Dental Blog\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-04T14:40:45+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/\",\"url\":\"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/\",\"name\":\"Puttin' on the Ritz - Lake Oconee Dental Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.lakeoconeedental.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2015-02-04T14:40:45+00:00\",\"author\":{\"@id\":\"\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.lakeoconeedental.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Puttin’ on the Ritz\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.lakeoconeedental.com\/blog\/#website\",\"url\":\"https:\/\/www.lakeoconeedental.com\/blog\/\",\"name\":\"Lake Oconee Dental Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.lakeoconeedental.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"\",\"url\":\"https:\/\/www.lakeoconeedental.com\/blog\/author\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Puttin' on the Ritz - Lake Oconee Dental Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/","og_locale":"en_US","og_type":"article","og_title":"Puttin' on the Ritz - Lake Oconee Dental Blog","og_description":"By Dr. David Bradley New Year\u2019s Day came and went, and left a lot of challenges in its wake. During the very first week of January, our office team experienced a really hard day. One of our assistants called out first thing in the morning due to a death in the family. \u201cAlright,\u201d we thought […]","og_url":"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/","og_site_name":"Lake Oconee Dental Blog","article_published_time":"2015-02-04T14:40:45+00:00","twitter_misc":{"Written by":"","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/","url":"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/","name":"Puttin' on the Ritz - Lake Oconee Dental Blog","isPartOf":{"@id":"https:\/\/www.lakeoconeedental.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/#primaryimage"},"image":{"@id":"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/#primaryimage"},"thumbnailUrl":"","datePublished":"2015-02-04T14:40:45+00:00","author":{"@id":""},"breadcrumb":{"@id":"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/www.lakeoconeedental.com\/blog\/puttin-on-the-ritz\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.lakeoconeedental.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Puttin’ on the Ritz"}]},{"@type":"WebSite","@id":"https:\/\/www.lakeoconeedental.com\/blog\/#website","url":"https:\/\/www.lakeoconeedental.com\/blog\/","name":"Lake Oconee Dental Blog","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.lakeoconeedental.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"","url":"https:\/\/www.lakeoconeedental.com\/blog\/author\/"}]}},"_links":{"self":[{"href":"https:\/\/www.lakeoconeedental.com\/blog\/wp-json\/wp\/v2\/posts\/1238"}],"collection":[{"href":"https:\/\/www.lakeoconeedental.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lakeoconeedental.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lakeoconeedental.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lakeoconeedental.com\/blog\/wp-json\/wp\/v2\/comments?post=1238"}],"version-history":[{"count":0,"href":"https:\/\/www.lakeoconeedental.com\/blog\/wp-json\/wp\/v2\/posts\/1238\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lakeoconeedental.com\/blog\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.lakeoconeedental.com\/blog\/wp-json\/wp\/v2\/media?parent=1238"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lakeoconeedental.com\/blog\/wp-json\/wp\/v2\/categories?post=1238"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lakeoconeedental.com\/blog\/wp-json\/wp\/v2\/tags?post=1238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}